FREQUENTLY ASKED QUESTIONS

All Your Questions About MailXmaster Answered

Free Trial

Do I need to install anything?


No! MailXmaster is completely cloud-based and self-contained so there is absolutely nothing to download or install. Simply use MailXmaster with whatever email program and web browser you currently use and you're ready to go.




How do I set up MailXmaster?


When you sign up you will receive an activation email with a link to your own unique MailXmaster sub-domain along with your username and password. As the initial user you will have Administrator privileges which will enable you to add additional users and create Groups, Sections & Tasks. We do offer a service whereby we will configure your MailXmaster system for you. Contact us if you would like more information on this service.




What support is available?


MailXmaster is very simple and intuitive to use so we're confident that you won't need much support. Nevertheless there is a comprehensive User Guide and if all else fails we're only a phone call away. We can provide on-site training where we would assist you in configuring your MailXmaster schema. Contact us if you would like more information on this service.





Setting up MailXmaster

Do I need to install anything?


No! MailXmaster is completely cloud-based and self-contained so there is absolutely nothing to download or install. Simply use MailXmaster with whatever email program and web browser you currently use and you're ready to go.




How do I set up MailXmaster?


When you sign up you will receive an activation email with a link to your own unique MailXmaster sub-domain along with your username and password. As the initial user you will have Administrator privileges which will enable you to add additional users and create Groups, Sections & Tasks. We do offer a service whereby we will configure your MailXmaster system for you. Contact us if you would like more information on this service.




What support is available?


MailXmaster is very simple and intuitive to use so we're confident that you won't need much support. Nevertheless there is a comprehensive User Guide and if all else fails we're only a phone call away. We can provide on-site training where we would assist you in configuring your MailXmaster schema. Contact us if you would like more information on this service.





Using MailXmaster

Do I need to install anything?


No! MailXmaster is completely cloud-based and self-contained so there is absolutely nothing to download or install. Simply use MailXmaster with whatever email program and web browser you currently use and you're ready to go.




How do I set up MailXmaster?


When you sign up you will receive an activation email with a link to your own unique MailXmaster sub-domain along with your username and password. As the initial user you will have Administrator privileges which will enable you to add additional users and create Groups, Sections & Tasks. We do offer a service whereby we will configure your MailXmaster system for you. Contact us if you would like more information on this service.




What support is available?


MailXmaster is very simple and intuitive to use so we're confident that you won't need much support. Nevertheless there is a comprehensive User Guide and if all else fails we're only a phone call away. We can provide on-site training where we would assist you in configuring your MailXmaster schema. Contact us if you would like more information on this service.





Storage, Data and Security

Is MailXmaster secure?


Your data is automatically backed up in the cloud, so there’s no need to worry about the accidental loss of data. Our security certificates ensure that your data is held securely at all times and that you retain full data ownership.




Where is the data I upload to MailXmaster stored?


Any email filed to MailXmaster is securely stored in the cloud. Your MailXmaster cloud storage is provided by Amazon Web Services (AWS) so you are backed by a tried, tested and secure architecture.




What would happen to my emails in a Disaster Recovery Scenario?


All the data in MailXmaster will be unaffected by a catastrophic data loss within your IT system. You will still have access to your data as long as you have an internet connection. The data within MailXmaster is 'mirrored' to ensure continuous access in the unlikely event of a failure within an AWS data centre.




How will I know if I am running out of Storage Capacity?


Storage capacity within MailXmaster is shared across all users rather than allocated to individuals. Your plan's current data usage is displayed in the footer of your MailXmaster home screen. Full details about your plan's capacity etc can be viewed in the "Account" drop down menu. Your system administrator(s) will receive an email notification when you reach 75% capacity and another when you reach 90% giving you plenty of time to order additional data. Additional data is available in blocks of 10, 25 or 50GB depending on your Pricing Plan - contact us for details of additional data charges.