FREQUENTLY ASKED QUESTIONS

All Your Questions About MailXmaster Answered

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Wo wird dass Assessment-Center-Training durchgeführt?


Das Assessment-Center-Training wird in Schulungsräumen innerhalb des Stadtgebietes Düsseldorf durchgeführt. Diese sind sowohl mit dem Auto wie auch mit öffentlichen Verkehrsmitteln gut zu erreichen. Die genauen Details erfahren Sie nach erfolgter Anmeldung.




Wie lange dauert ein Assessment-Center-Training?


Das Assessment-Center Training beginnt um 9.00 Uhr und endet um ca. 17.30 Uhr einschließlich angemessener Pausen.




Wie viele Teilnehmer hat ein Assessment-Center-Training?


Es nehmen mindestens 4 und höchstens 6 Personen an einem Assessment-Center-Training teil. Diese Gruppengrößen haben sich für eine sehr effektive Durchführung bewährt.




Warum ist das Assessment-Center-Training im Verhältnis zu anderen Anbietern so günstig?


Wir verzichten bewusst auf eine teure Veranstaltungsorte oder eine üppige Bewirtung. Die Veranstaltungs- und Trainingsqualität ist jedoch hervorragend.




Wird Verpflegung angeboten?


Gegen 11.00 Uhr erhalten Sie ein " zweites Frühstück mit belegten Brötchen". Gegen Mittag steht ein kleiner Snack in Form von Gebäck für Sie bereit. Während des gesamten Tages bieten wir Ihnen Kaffee, Mineralwasser, Saft und frisches Obst an.




Wie kann ich mich anmelden?


Einfach den Anmeldebogen ausfüllen und abschicken. Sie erhalten kurz darauf alle notwendigen Details. Bitte haben Sie Verständnis dafür, dass eine Anmeldung erst dann vom Veranstalter als verbindlich angesehen wird, wenn die Teilnahmegebühr in Höhe von 179,-- € komplett überwiesen wurde.




Wann findet das nächste Seminar statt?


Unsere Veranstaltungen finden regelmäßig am letzten Samstag im Monat statt, wobei wir auch Ausnahmen in Ferienzeiten anbieten. Außerdem bieten wir auch Einzeltrainings an: Hier arbeiten wir ausschließlich mit dir über einen Zeitraum von 3 Stunden. Der Preis hierfür beträgt 200 EUR. Am besten schreibst du uns eine E-Mail, wenn dich ein konkretes Datum interessiert oder du weitere Fragen hast.




Was kostet ein individuelles Assessment-Center-Training?


Dein Assessment Center findet kurzfristig statt? Dann helfen wir Dir gerne mit einem individuellem Coaching. Hierbei wirst Du gezielt auf das Assessment-Center bei Deinem Wunscharbeitgeber vorbereitet. Aufgrund unserer langjährigen Erfahrung kennen wir die Assessment Center von vielen großen Firmen, Verwaltungen oder Behörden. Die Kosten berechnen sich nach Umfang/Zeitaufwand und betragen im Durchschnitt ca. 200 €. Bitte rufe uns einfach unter 0211-6558406 an und lasse Dir ein unverbindliches Angebot zu Deinem individuellen Coaching erstellen. Wir freuen uns auf Deinen Anruf.




Was kosten die unterschiedlichen Trainings?


Assessment-Center-Training-Seminar Das Assessment-Center-Training-Seminar kostet pro Teilnehmerin/Teilnehmer insgesamt 179 Euro Individuelles Coaching Die Gesamtkosten berechnen sich individuell nach Umfang, Ort und Zeitaufwand und betragen im Durchschnitt 200,-- €. Häufig sind diese Kosten als Bewerbungskosten/Werbekosten bei der Einkommensteuererklärung absetzbar. Bitte erkundigen Sie sich bei Ihrem Steuerberater oder Finanzamt.





Setting up MailXmaster

Do I need to install anything?


No! MailXmaster is completely cloud-based and self-contained so there is absolutely nothing to download or install. Simply use MailXmaster with whatever email program and web browser you currently use and you're ready to go.




How do I set up MailXmaster?


When you sign up you will receive an activation email with a link to your own unique MailXmaster sub-domain along with your username and password. As the initial user you will have Administrator privileges which will enable you to add additional users and create Groups, Sections & Tasks. We do offer a service whereby we will configure your MailXmaster system for you. Contact us if you would like more information on this service.




What support is available?


MailXmaster is very simple and intuitive to use so we're confident that you won't need much support. Nevertheless there is a comprehensive User Guide and if all else fails we're only a phone call away. We can provide on-site training where we would assist you in configuring your MailXmaster schema. Contact us if you would like more information on this service.





Using MailXmaster

What are Groups, Sections and Tasks?


Groups, Sections and Tasks are the nomenclature MailXmaster uses to identify the ‘folders’ where you want to file your emails. Groups are the highest level of folder, then come Sections and finally Tasks. MailXmaster allows you create your own Groups, Sections & Tasks and then name them using your own chosen terminology e.g. ‘Projects’, ‘Customers' ‘Departments’ etc. At present you can create up to 675 Groups; each Group can contain up to 100 Sections and each Section can contain an almost infinite number of Tasks.




How are my Emails organized?


Emails are organised by Task. Each Task is specific to a Group & Section making it possible to use the same Task name in relation to different topics. The email, its contents and any attachments are stored in a database for easy searching.




How do I file an Email?


Every Task has a unique email address. To file an email simply add the relevant Task email address(es) to the cc list of the email you are sending. Alternatively, you can file received messages by forwarding them to the relevant Task. You can also use email 'Rules' to automatically forward emails to their relevant Task. Some email programs allow rules to be run on emails already in your inbox making this an effective way of importing historical data into MailXmaster.




Can I file Emails from my phone?


Yes! MailXmaster works with any email program so you can file from any device.




How do I access the Information stored in MailXmaster?


Your MailXmaster system is accessed via your device's browser. Simply log in using your Username & Password and, depending on your access privileges, you will be able to access all the information filed there.




Who can see the Emails I file?


Any email you file to MailXmaster can been seen by any MailXmaster user within your organization who has access to the Section in which the email is filed. MailXmaster has a system of access privileges which can be used to restrict what information individual users are able to view. Users with the highest level of access can see all emails in all Sections. Users with a lower access level can only see emails in the Sections to which they have been granted access.




Can I file an Email in more than one place?


Yes! Because there are times when an Email is relevant to more than one topic MailXmaster allows you to file it in as many different Tasks as you like by simply adding the relevant Task addresses to your cc list.




How do I grant a New User access to my Emails?


A low level user can only access emails in Sections where their name is in the Section Address Book. The easiest way to add a user to a Section Address Book is to send them an email which is "copied" to a Task within that Section.




How will I know when there is new data in MailXmaster?


MailXmaster includes a powerful reporting tool which enables you to schedule automated searches for activity which you are interested in and then email you and your team the results. For example, MailXmaster could send a report every Monday morning detailing all emails relating to a specific project that were filed in the previous week.




How do I find an Email in MailXmaster?


If you know which Section the email is filed in you can search that Section directly using the 'Fliter Section Email' facility. This will allow you to search a specific Section by any combination of Sender, Recipient, Subject, keyword and date range. If you are unsure where the email might be you can use a 'Manual Email Search Report' to search all Sections to which you have access.





Storage, Data and Security

What are Groups, Sections and Tasks?


Groups, Sections and Tasks are the nomenclature MailXmaster uses to identify the ‘folders’ where you want to file your emails. Groups are the highest level of folder, then come Sections and finally Tasks. MailXmaster allows you create your own Groups, Sections & Tasks and then name them using your own chosen terminology e.g. ‘Projects’, ‘Customers' ‘Departments’ etc. At present you can create up to 675 Groups; each Group can contain up to 100 Sections and each Section can contain an almost infinite number of Tasks.




How are my Emails organized?


Emails are organised by Task. Each Task is specific to a Group & Section making it possible to use the same Task name in relation to different topics. The email, its contents and any attachments are stored in a database for easy searching.




How do I file an Email?


Every Task has a unique email address. To file an email simply add the relevant Task email address(es) to the cc list of the email you are sending. Alternatively, you can file received messages by forwarding them to the relevant Task. You can also use email 'Rules' to automatically forward emails to their relevant Task. Some email programs allow rules to be run on emails already in your inbox making this an effective way of importing historical data into MailXmaster.




Can I file Emails from my phone?


Yes! MailXmaster works with any email program so you can file from any device.




How do I access the Information stored in MailXmaster?


Your MailXmaster system is accessed via your device's browser. Simply log in using your Username & Password and, depending on your access privileges, you will be able to access all the information filed there.




Who can see the Emails I file?


Any email you file to MailXmaster can been seen by any MailXmaster user within your organization who has access to the Section in which the email is filed. MailXmaster has a system of access privileges which can be used to restrict what information individual users are able to view. Users with the highest level of access can see all emails in all Sections. Users with a lower access level can only see emails in the Sections to which they have been granted access.




Can I file an Email in more than one place?


Yes! Because there are times when an Email is relevant to more than one topic MailXmaster allows you to file it in as many different Tasks as you like by simply adding the relevant Task addresses to your cc list.




How do I grant a New User access to my Emails?


A low level user can only access emails in Sections where their name is in the Section Address Book. The easiest way to add a user to a Section Address Book is to send them an email which is "copied" to a Task within that Section.




How will I know when there is new data in MailXmaster?


MailXmaster includes a powerful reporting tool which enables you to schedule automated searches for activity which you are interested in and then email you and your team the results. For example, MailXmaster could send a report every Monday morning detailing all emails relating to a specific project that were filed in the previous week.




How do I find an Email in MailXmaster?


If you know which Section the email is filed in you can search that Section directly using the 'Fliter Section Email' facility. This will allow you to search a specific Section by any combination of Sender, Recipient, Subject, keyword and date range. If you are unsure where the email might be you can use a 'Manual Email Search Report' to search all Sections to which you have access.





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